Powbet Casino - Player experiences a disputed game outcome.

Can someone explain this to me?

What a scam! While playing the bonus, I got 5 totems, and figures kept appearing when only women should have been showing. I exited and re-entered, and it turns out that the last two totems were removed, and I didn't receive any prize.

I was playing at 2 euros. I've never seen this before, and I'm not getting any response . They're not sending me the gameplay videos or anything.

Dear corbettte,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I am sorry but from a static screenshot and your description of events I am unable to determine how we may assist you.

• What is the outcome you expected?
• Have you incurred any unfair losses as a result of the technical glitch in the game?
• Is the game round identifiable in your gaming history?
• Was the bet accepted or refunded?

Please understand, that without any supporting evidence of unfair losses, we might not proceed with the complaint.

• Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. 

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

I explain to you in the game of soul of nature

If you are playing and you get 3 Solul of Nature symbols, it gives you 12 free games, which is the game bonus or the scraters, whatever you want to call them within that game, with 12 free spins. If you get the Toten symbols, for each Toten, it takes away a figure. There are 5 figures.

He gave me 3 toten and then 2 toten, which took away the 5 figures leaving only the woman and a total of 17 plays as shown in the screenshot.

Well, I've been playing that slof for years and it's impossible what the screenshot represents, there shouldn't be figures coming out, it's a slof error. I left and came back to see if it would work properly when I restarted and when I went back I saw that it took away two toten and two figures and 15 moves appeared, so they've scammed me, they've given me a different move and I took a screenshot.

That is impossible, it cannot come out 17 moves and above only the woman and that the wolves and the eagle come out, it is impossible, it is a scam, a technical error of the slof

I have had a conversation with them on their chat and they have not answered me

That's what I have of game history but they don't send me the videos of the plays

That's what I have in the history. They don't send me any of the videos of the plays. They have changed the plays.

Thanks for the detailed explanation.

From the description of the event, we are unable to determine whether the outcome of the game was manipulated or the glitch is purely visual.

I would recommend you contact the casino and ask them to investigate the specific round with the identifier you found in the gaming history.

If you won't succeed with the casino, I would recommend your next step to be contacting the game provider and ask them to investigate the issue. You can refer to this complaint as a reference.

Otherwise, it seems from my point of view the result of your bet was a win, and if the winning amount was credited according to the gaming history we can not take any further action.

I'll await your reply.

Dear corbettte,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.