Posido Casino - Player's funds are locked at Posido Casino.

I forgatted but 2022 i made deposit 14 eur but i forgotted. Now if i went to posido cadino log in i discovered that i have 14 eur there but i cant play slots.i asked them to take away slots block or withdraw my money back . Its like have been from thursday.To withdraw my money i should wager this 1x but i cant play slots. I have been written to them today live chat at least 10 times they say always to wait and i wait till live chat unexpetedly disconnect. They havent done nothing my money just stays there 😀 maybe you have better luck with this shitty casino but im really nervous. Its my money. I dont understand why the rating so high i dont remember do bad live chat long time

Dear reigam84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you self-excluded yourself from the casino section?
• Was your account, including the payment method, successfully verified in the past?
• Have you requested a simple refund of your deposited funds or have you asked the casino to make the slots available to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I asked to reopen slots section or refund my money back to my account .They always said they search into it but nothing and live chat disconnected all the time if i were waiten. Yes i know ling time agi i excluded but deposit was verified i forgotted. But i dont get back that money they didt reopen slots section and they didt refund actually they answered i should wager1x to withdraw funds but how i wager if its blocked.Fact is its not bonus money its my personal money i dont use bonus money casinos to deposit becuse its always tricky casinos. And now they have blocked account completely😀.yesterday i wrote live chat at least 15 times 😀.They just dont refund my 14 eur.Fact is i wrote them couple years ago but i forgetted meawhile till now i made correction my gmail and i remembered again.

Hi reigam84,

I completely concur with your standpoint that if you voluntarily excluded yourself from the casino section, the casino should not compel you to wager your deposited funds in the sports section. Nevertheless, given that all communication transpired in 2022, coinciding with the time of the deposit, I would like to inquire about the current active balance in your account.

• Have there been any charges for maintaining a dormant account?
• Was your account subject to verification recently after the lapse of two years?
• Additionally, could you share the reason behind your decision to self-exclude in 2022, and have you accessed the sports section to place any bets since then?

Thank you.

Hi.i dont remember is there any charges but i dont think so.no my account wasnt vertification.i dont remember that i have bet sportss betting.i did get to log in but not pkay slots and i didt know that i think that was the reason i deposited ling time ago and they didt pay it back.reason i excluded was i think inlist to much money there or was anotger reason i dont remember that to exactly becuse time to time i try often new casinos and much of them i block different reasons sometimes withdras taje to much time fir me or vertification.i think its not ok when one casino you make vertification 5 minutes and withdraw max 10 minutes and then there id casinos you have deposited much money and then you winsomething and problems vegin vertivication can take days or week and withdraw same.so there bust be reason i excluded posido and maybe i didt remember that i deposited this money and then i discivered that i have blocked. Now i have written 30 times to them live chat they say that they contact to ke via email what have never happrned it means they lying.i dont understand 14 eur should not be big money or problem to refund everyone can get back is own way.i think thats saying something for that casino.

Thank you very much, reigam84, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Im tired of write to them anymore im sure i cant that money what is my money they havent send email lime they told and so on . Is just why this casino rating so high i imagine there more people who have problem read the comments.if casino not able to withdraw 14 eur back what trust there can be.

Dear reigam84,

I truly appreciate you sharing your experiences with the Casino Guru team. We will now proceed to reach out to the casino.

Ok thank you

Dear customer,

Thank you for reaching out!

We would like to inform you that we need you to provide us with your Skrill account data, in order for us to proceed with a refund of your balance. Feel free to send it to our email address.

Thank you in advance.

Sincerely,

Posido Administration

I send it here or posifo email ?

Dear customer,

Please send it to our email address, thank you.

Sincerely,

Posido Administration

I just send it

where is my money

Like always live chat dont answer says that i have to send email what i already did? Is it simekind joke casino is not able to withdraw 14 eur

Dear reigam84,

the refund process may take longer than a few hours, I do highly recommend staying patient. I am extending the timer by 7 days. Please, let me know when you receive it.

Ok thank you

Dear reigam84,

are there any updates?

No nothing i sent them to email my accounts where to send money but nothing they dont replay like usually i think im lost that money.casino not able to send 14 eur back for dont wonna know how much people there is who have bigger amount 😀

Dear Posido Casino team,

please, are there any updates?

i think thei dont make that deposit tgey dont care i have written them over 20 times ssnd it email.its a scam casino if they have not ssnd it money in two years thats the time i have waited its not big amount money but its principles. They just dont send the money my own money. Frauds i hooe guru casino lower the rating we are talking over two years i have sent you proof to so ….

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok

Now they hace transferred my money finally thanks i dint think that they would without you have made that money for me.

Dear all,

We apologize for the delayed reply.

As the customer confirmed above, we have processed the refund.

Let us know if we could be of more help.

Best regards,

Posido Administration

Dear reigam84,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards, Jozef