Pokie Mate Casino - Player's winnings have been cancelled.

I played with a deposit bonus. Being aware of the bet limit I played under the maximum bet until my account showed no bonus money just normal. And I could withdraw so I thought any bonus play through was complete.

I’ve won on slightly higher bets after this point and tried to withdraw $3500.

they took all of it aside from my initial deposit amount saying I breached.

Dear jleecummins,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru?

Some casinos consider bonuses to be active until a player submits a withdrawal request. However, we believe that once bonus funds are wagered completely and available for withdrawal, no bonus rules should apply and players should have the option to withdraw or continue playing with no restrictions. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear jleecummins,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.