HomeComplaintsPokie Mate Casino - Player’s struggling to withdraw his winnings.

Pokie Mate Casino - Player’s struggling to withdraw his winnings.

Amount: A$10,000

Pokie Mate Casino
Safety Index:Low
Submitted: 27 Mar 2021 | Case closed : 13 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Never used a Bonus or free promos, only used my money. Have tired to cash out a few times from this site and nothing ever happens, have supplied all my documents and they sent me an email saying all verification was done and the withdrawal will be processed in 2 days. Never was. And on the site only says 2 documents are verified. When I asked on the live chat they said yes we need more info. And then I sent the screen shot of the email and they said sorry it’s all good. Yet they still won’t approve my pending withdrawals. Would love to find a way to make them pay or sue if possible if they are illegal operating as this is pretty unfair. And don’t want it to happen to other please help if possible cheers jayden

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3 years ago

Dear Jayden,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation entirely. Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? How many days ago you’ve requested a withdrawal and started the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago

Dear Jayden,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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