PokerStars Casino - Player’s struggling to withdraw his winnings.

after several attempts for the unanswered survey, I can't and the documents are already verified and nothing

Dear Victor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that your account has been fully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

hello good night, yes it has already been verified, and at the time of asking for the withdrawal I cannot continue because it is not valid and I have already sent it several times. already sent me the answer as it was validated, thanks

Dear Victor,

Could you please advise how many days ago precisely, you have requested your withdrawal and started the verification process? Thank you.

Dear Victor,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

hello good morning my problem has already been solved and thank you very much for your work, happy holidays.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Victor, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Wishing you a wonderful holiday season.

Best regards,

Petronela

Casino.Guru