The player from Germany has requested a withdrawal. Unfortunately, it has been cancelled twice, due payment methods which are no longer available. Player’s complaint has been resolved successfully.
PNXBet Casino - Player’s experiencing difficulties withdrawing his winnings.
Amount: €600
PNXBet Casino
Safety Index:LowSafety Index
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4.4
PNXBet Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hello. Briefly about the problem. I paid 150 euros by credit card (no bonus). I played Evolution gaming live casino for a while and finally wanted to withdraw 600 euros.
The verification was quick and straightforward.
Now to the problem .. For payment !! The casino offers withdrawals by credit card, bank transfer and bitcoin.
Of course, I first selected the credit card with which I also deposited. After 24 hours the payment was canceled .. without explanation. In the live chat I was told that this method is not available, I should pay out by bank transfer.
Good .. Same game .. After 24 hours this payment was also declined. In the live chat, the announcement (screenshots available) that this method is no longer possible. Withdrawals now only via Bitcoin.
I don't have bitcoins and I don't know anything about them. If I write to the (very bad) support I get no response. In the live chat only a link to the help center and that cannot be helped with my request.
Unfortunately, uploading the screenshots does not currently work on the next page. Get an error message
Kind regards
Automatic translation:
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4 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If you have been advised by the casino to use Bitcoin e-wallet, I would recommend opening a Bitcoin account. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. There is a lot of online articles available, where you can learn how it works and decide if it would be convenient for you (e.g https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/) Please let me know how you decided and we will agree how to pursue this case. I hope we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Hello. I've already done that and opened a Bitcoin account. I also got the money currently.
However, this was only possible with difficulty. The Bitcoin payout was open for a long time .. the status of the payout was set to "allowed". I have asked umpteen times what that means and was continually dismissed with a bot message ("Payouts are being processed at ... time"). Only after I chewed in the live chat do I want to deposit immediately and continue playing, how long it would take, said the lady asks her at the HQ (headquarters). And zag the payout was still processed while I was around live chat and at the same time it was explained to me where I can deposit.
Screenshots are of course available from me.
The fact is that the casino poses massive problems with withdrawals.
Edited
Automatic translation:
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4 years ago
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money.
Do I understand it correctly Michael, that your problem with delayed withdrawal was resolved now and you have received all your winnings? If you could confirm it, I will mark this complaint as resolved in our system. Looking forward to hearing from you.
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4 years ago
Translation
Yes exactly. The complaint regarding the money has been resolved
Edited
Automatic translation:
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4 years ago
Thank you very much Michael for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
