PNXBet Casino - Player has been accused of opening multiple accounts.

I just really need your help because ill be needing the money soon.

when i tried to withdraw from pnxbet, my account suddenly got locked. They say that to wait 45 days for the update.

I already lost money more than I won, this is the first time ill be cashing out on this account.

Im 100% sure that I didn’t do anything wrong. I just had another an another account that i was not using anymore. Thats what I think it was a multiple account. Can you help me thanks

Dear Janus,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found https://www.pnxbet.com/general-terms-and-conditions:

"2.1.4 The User is allowed to have only one Member Account on this Website. If the User attempts to open more than one Member Account, all accounts the User tried to open may be blocked or closed."

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account blocked.

We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise what was the reason to open a brand new account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi sir, the reason was I didnt know about this and i already forgot that I had one more account. I know one of my friend who had 2 account also had a successful cashout.

I already lost so many money on that new account and when i won for the first time, this is the time they locked my account.

I understand. Could you please advise if you have redeemed any promotional offers when depositing funds into your account and if the two accounts have been active simultaneously? Thank you very much.

No, i never used any promotional while the 2 accounts were active.

Were those two accounts active at the same time?

Yes they were, but I never used the other one or used the same both at the same time, cause i already forgot about my first account. They can check on my bet list from my first account and 2nd account that I never used them at the same time or for any promotional advantages

Thank you very much, Janus, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Janus,

I’ll be taking care of your complaint from now on. I’ll contact the casino and see if I can help.

I would like to invite PNXBet Casino to join this conversation.

Dear PNXBet Casino team,

Could you please indicate the reasoning behind your decision to lock Janus’s gaming account? You can forward any relevant information to my e-mail address andrej.p@casino.guru.

Thank you!

Hi Casino Guru,

Kindly investigate the sources of these complaints and the issue given, I think there's some kind of abuse here where the users commit abuse in PNXBET and pass it here.

For users that has been blocked for multiple account, these has solid ground and funds can be recovered by coordinating with our risk team via live chat.

For users that have been blocked due to opposite betting, the user usually have to wait for 45 or more days for investigation to finish and refund funds.

These users from one group (possibly) have been repeating abuses in our platform and bringing it to complaint platform. As you may notice also on amounts it has been just the same scheme. Please investigate

Thank you.

Thank you, PNXBet Casino, for your reply. Kindly note that we won’t be able to investigate the issue without being provided the necessary information and relevant proofs. You can provide the information via e-mail. My e-mail address is andrej.p@casino.guru.

Dear Janus,

Unfortunately, we haven’t received a response from the casino in the past 7 days. Could you please let us know if there have been any new developments regarding your complaint?

Dear Janus,

I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.

Dear all,

Unfortunately, we’re forced to reject this case because Janus has stopped responding to our messages and questions. Therefore, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.