The player from Spain was refunded deposits he made to the casino, which weren't processed due to payment provider's error. The player confirmed the refund was successful. We closed the complaint as rejected since the issue didn't constitute a valid complaint against the casino.
Pledoo Casino - Player wishes to recover his deposited funds.
Amount: €261
Pledoo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good afternoon, today I received an email from the casino that says this.
I don't know how I can recover my €261
Automatic translation:
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1 year ago
Dear Xotin35,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pledoo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Can you please advise what payment provider you used to deposit into the casino? Were these deposits credited to your casino account or not? Did you already contact your payment provider in order to find out what happen with your deposit?
Have you responded to the casino's email? What did they advise you to do?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
I've already contacted the financier of the casino.
Automatic translation:
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1 year ago
Dear Xotin35,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
The bank accepted my claim and I am waiting for news. Thank you so much
Automatic translation:
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1 year ago
Greetings everyone,
We wanted to address this matter because we believe it doesn't qualify as a formal complaint.
Your colleague Kristina has already resolved another case, which is exactly the same. You can find the case details here: https://casinoguru-en.com/pledoo-casino-player-s-asking-for-a-deposit-refund
Xotin35, if you want to pursue a refund for the money you already spent on our project, kindly cooperate directly with our finance department. Rest assured that they are working with your best interests in mind.
Hope this clarification helps!
Best regards,
Pledoo Team
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1 year ago
Thanks to both parties for their reply.
We appreciate the gesture of goodwill to refund the player in this situation by Pledoo Casino.
Dear Xotin35,
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
The complaint will be closed accordingly.
Best regards,
Tomas
Casino.Guru
