Pledoo Casino - Player wishes to recover his deposited funds.

Good afternoon, today I received an email from the casino that says this.

I don't know how I can recover my €261

Dear Xotin35,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pledoo Casino. 

Please allow me to ask you a few questions, so I can better understand the situation.

Can you please advise what payment provider you used to deposit into the casino? Were these deposits credited to your casino account or not? Did you already contact your payment provider in order to find out what happen with your deposit?

Have you responded to the casino's email? What did they advise you to do?

Thank you very much in advance for your reply.

Best regards,

Tomas

I've already contacted the financier of the casino.

Please let us know about any further development regarding the situation.

OK, thanks a lot

Dear Xotin35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The bank accepted my claim and I am waiting for news. Thank you so much

Greetings everyone,

We wanted to address this matter because we believe it doesn't qualify as a formal complaint.

Your colleague Kristina has already resolved another case, which is exactly the same. You can find the case details here: https://casinoguru-en.com/pledoo-casino-player-s-asking-for-a-deposit-refund

Xotin35, if you want to pursue a refund for the money you already spent on our project, kindly cooperate directly with our finance department. Rest assured that they are working with your best interests in mind.

Hope this clarification helps! 

Best regards,

Pledoo Team

Yes yes it is not a complaint at all.

Thanks to both parties for their reply.

We appreciate the gesture of goodwill to refund the player in this situation by Pledoo Casino.

Dear Xotin35,

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

The complaint will be closed accordingly.

Best regards,

Tomas

Casino.Guru