Dear ELPIDA365,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you made any successful withdrawals from this casino before?
Have you accumulated your winnings with or without an active bonus?
Have you passed the full KYC verification?
Are you able to access your casino account, or has your account been blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear ELPIDA365,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you made any successful withdrawals from this casino before?
Have you accumulated your winnings with or without an active bonus?
Have you passed the full KYC verification?
Are you able to access your casino account, or has your account been blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika