The player from Greece won 500€ at the casino but then could not find the casino's website. We suggested clearing browser history and trying a different device. The player later accessed the site through an app and started KYC verification for withdrawal. However, the player did not respond to further inquiries, leading to the complaint being rejected due to lack of communication.
Pledoo Casino - Player’s winnings disappeared.
Amount: €470
Pledoo Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.7
Pledoo Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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5 months ago
Translation
I CANNOT FIND THE CASINO pledoo; I WON 500€ AND IT DISAPPEARED;
Automatic translation:
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5 months ago
Dear ELPIDA365,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you made any successful withdrawals from this casino before?
Have you accumulated your winnings with or without an active bonus?
Have you passed the full KYC verification?
Are you able to access your casino account, or has your account been blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
Translation
VERONICA, I CAN'T GET IN NEITHER FROM THE GURU NOR FROM Google. WHAT YOU DON'T UNDERSTAND. THE GURU PUTS OUT MANY CASINOS AND ONLY THE BASICS OF GREECE...
Automatic translation:
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5 months ago
Translation
I KNOW ALL ABOUT BONUS AND KYC!!I CAN'T FIND PLEDOO...WHY ARE YOU PUTTING A CASINO ON THE GURU THEY ARE CONFUSING THE WORLD????
Automatic translation:
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5 months ago
We can access the Pledoo Casino website without any difficulties. Have you tried clearing your web browser history, cookies, and cache? Have you also attempted accessing the website from a different browser or device? How long have you been experiencing difficulties with accessing the casino? Please send me screenshots showing what you see when you try to access the casino site.
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5 months ago
Translation
OK I SUCCEEDED TO ENTER THROUGH APP!THE MONEY IS IN MY COMPANY ACCOUNT,AND I AM DOING KYC FOR WITHDRAWAL!ALL WELL THANKS! WHEN IT HAPPENS I WILL INFORM YOU!
Automatic translation:
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5 months ago
I'm glad to hear that! Have you passed the KYC verification? Have you received your winnings yet? Please let me know.
