Pledoo Casino - Player’s tournament winnings have been delayed.

seriously I play at the Pledoo casino tournament a jokers jewels wild slot and I won 2nd place the monitor warned me but when I asked my price he acted like nothing was happening it was 3,750,000 which I owed and seriously I was mid lots and I want my prize if he looks at the list of winners for this day he would see and well I haven't received anything from them

Dear jeanbedard89,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing with the online casino.

To better understand your situation and assist you effectively, could you please provide the following details:

• Can you confirm the date and time when you participated in the Pledoo Casino tournament on the Joker's Jewels Wild slot?
• Did you receive any confirmation or notification, either on the casino platform or via email, about your 2nd place win and the prize amount of 3,750,000?
• Can you provide any screenshots or documentation that show your placement in the tournament and any related communication with the casino's support team?
• Have you contacted the casino’s support team after the initial response? If yes, what was their subsequent reply?

Please feel free to forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I won the tournament which ended on August 2, 2024 at the top left I saw the numbers go down to just 2nd place and when it fell to 0 the timer well he put me as the winner and I was part of the 2nd position but I I didn't take a screenshot because I trusted them, you just have to ask them for this week's winners and you'll see that I'm here, I'm honest, I want my prize

I won 2nd place at the Pledoo casino in their tournament and they owe me $3,750,000 and I haven't heard from them and it's still easy to prove. Ask the casino for the list of winners for the week of August 1 as August 7 and my name. will sit find in the tournament wilds joker jewels wilds

I want to win I want my prize I'm going to make waves that's clear

Screenshot from the player:

Hi jeanbedard89,

• If the second prize was intended to be Can $3,750, could you clarify the disputed amount of Can $3,750,000? I assume this may have been a typo, but I want to confirm with you before we move forward.
• Additionally, could you please provide your nickname or login username for this casino?

Thank you.

no this is a screenshot from another week it's just to demonstrate what the 2nd place wins ask the casino for the list of the week August 1 just as August 7 my name will find 2nd place

no, just for you. show the title of the tournament because seriously the price is 3,750,000 and Jea*****rd89@gmail.com August 2, 2024 jeanyves b***** 2* 0* 8* www.pledoo.com

and the rest is damages following the stress incurred and the problem linked to this problem

Hi jeanbedard89,

• Please understand that without supporting evidence of your second-place finish, it's challenging to approach the casino. Could you try contacting the casino directly to request the list of winners for that week?
• Also, did you receive any confirmation email indicating the tournament was completed and that you were eligible for a prize?

Thank you.

Dear jeanbedard89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Seriously I didn't keep anything in screen shoot I trusted them

I didn't dwell on that and when I saw that it was coming back to me, not with that 2nd place, well I understood who was trying to avoid paying the prize.

Typically, I would not forward this type of complaint to a resolver due to the lack of supporting evidence regarding your winnings or your position on the tournament leaderboard. However, we will make an exception and reach out to the casino to request any relevant evidence that might help clarify this issue.

I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you seriously I finished 2nd and they owe me the money seriously I am really happy that you believe me seriously because seriously I trusted them but they fooled me and scammed me thank you very much

Hello, jeanbedard89,

I am sorry to hear about your trouble. I will contact the casino and try to ask them for more details.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Pledoo Casino team,

Could you please look into the player's issue and his possible placements in August tournaments? Can you please provide us with a complete leaderboard showing players that placed in the one the user referred to above?

If it suits you better, feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you, I am very happy that you are defending me because seriously, I find it silly that when the casino has tournaments and you win

Well he doesn't pay your price and seriously I do it for myself but also for the others who have been had but those who don't speak must say loud and clear noway to these scammers like that and stop it

Forever

SERIOUSLY I WANTED TO SAY A BIG THANK YOU FOR BELIEVING IN ME

IT'S IMPORTANT TO ME.

THE PURPOSE OF MY COMPLAINT IS SERIOUS I WANT MY WINNING OF 3,750,000 THAT I HAVE WON, but also

I want to show the users of these casino games that they should not let themselves be robbed on foot by casinos that do not respect the laws and shout loudly no to these illegal maneuvers of pledoo and others who do not respect

The rules and their word

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Me seriously I just want my winnings of 3,750,000 but they pledoo ignore my messages even if I won the prize of their tournaments they boo the money of the users who participated but do not give the money they put in their pockets and wash their hands of it. Noway it is unacceptable even with the proof sent to pledoo

Sit pledoo does not answer what can I do to take it higher to get my winnings and shout loud and clear no as it is an illegal casino which does not respect the established regulations and which stops scamming Quebecers and other nationalities and that they leave the platform definitively to no longer have a rotten apple for more than that it reproduces

Hello Jeanbedard89, 

Thank you for reaching out to us. We want to assure you that we have thoroughly reviewed your situation. We understand how important tournament participation can be and apologize for any inconvenience you may have experienced. 

After carefully examining the information provided by our gaming platform and the tournament provider, Pragmatic Play, we found that a prize of C$3,750,000 is not available in the tournaments currently being held. Additionally, our records confirm that, unfortunately, you did not secure any prize-winning positions in the tournaments you participated in during the specified period.

We understand your disappointment and want to emphasize that our goal is to provide a fair and transparent gaming experience for all participants. We are always available to provide any necessary information and answer any additional questions you or the CasinoGuru team may have.

Please feel free to contact us directly if you need further assistance or clarification. We are here to support you and to ensure your time on our platform is as enjoyable as possible.

Best regards,

Pledoo Team

It's a lie and seriously it stinks to me, he takes the players' money and then he doesn't pay the winners what they owe, it's really scamming the world, imagine if he gives that to a lot of their customers how many millions he saves like that, it deserves that this casino loses its casino license

Dear Pledoo Casino Team,

Thank you for your response and clarification.

Unfortunately, we would need more information and details since there is no other way how to review the situation sufficiently on our side.

I am aware of the difficulty of my request, but providing the following information will significantly simplify our final decision for the case.

Can you please provide with:

• The list of (daily) tournaments in which the player participated during the period in question - August 1 to August 7, 2024, as he tried to show in the screenshot provided earlier - daily tournament "Joker's Jewels Wild" slot; it would be appreciated if it could be shown in the form of data from his casino account
• Conditions and requirements valid for the tournament in question and the player's "score" confirming he did not place in any position in the tournament
• Leaderboard of winners of the tournament that took place/ended on August 2, 2024, in which the player participated
• The confirmation from the game/tournament provider if possible

Feel free to send the requested or at least as much as you can from the requested to my email address (branislav.b@casino.guru) or through our communication outside the thread.

Dear Jeanbedard89,

I was in contact with the casino outside the thread and was provided with enough details to make a final decision.

Unfortunately, after gathering all the necessary information, we are forced to close/reject the complaint - there is basically nothing that could indicate you were placed in any position in the tournament during the period in question, while the information was confirmed in several ways, including the confirmation from the tournament provider itself. At least it was not like you claimed at Pledoo Casino. In addition, tournaments the casino offered during the period in question (they were available for several weeks) had a pool prize of 2M € - however, this was for the entire period (4 weeks), while the highest possible prize/amount in a single tournament was of €/£ 5,000. So, it is not completely clear where you got the disputed amount from, but it was certainly not from Pledoo Casino between August 1 and August 7, 2024. Last but not least, you provided literally nothing to prove your claims. To be honest, it looks like we were solving a non-existent issue here, and it could not end up otherwise.

I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.

In case of any questions or news from the regulator, feel free to write to me at branislav.b@casino.guru.

Thank you very much, Pledoo Casino Team, for providing information and for your cooperation!

Best regards,

Branislav, Casino.Guru