Pledoo Casino - Player is struggling to withdraw his winnings.

I have been fighting for five days to withdraw my money, I mean my account is fully settled and I have as an excuse that the bank rejects my Withdrawal while they do not show me proof that they have made the Withdrawal and the bank has canceled it so that I can also get it back issue with my bank also they say choose a different deposit method like neteller and skrill it happens and I have from both companies I try to make a deposit with them so that these accounts are settled and these companies write that this particular site does not accept deposits with them the methods so it's a big scam away from this casino

Dear mironasantonakakis,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you received any winnings previously from this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Πιστεύω ότι το κάνετε επί τούτου όλο αυτό και δεν βάζετε τα χρήματα και επικαλείστε ότι τράπεζα απέρριψε την Ανάληψη μήπως μπω στον πειρασμό και τα χάσω. Να αποδείξετε τη διαδικασία ανάληψης και την απόρριψη από την τράπεζα μου στέλνοντας μου ένα αποδεικτικό ώστε να το προωθήσω στην τράπεζα μου για να λύσεις το θέμα πράγμα το οποίο δεν έχετε κάνει για αυτό πιστεύω ότι είσαστε απλά απατεώνες και διαβάζω τα σχόλια άλλων παικτών και καταλήγω

Αποδείξτε μου το ότι όντως έχετε δίκιο να έχω να λέω μετά για την τράπεζα μου και όχι για σας γιατί τράπεζα με διαβεβαίωσε ότι δεν έχει γίνει καμία ενέργεια ανάληψης από το συγκεκριμένο καζίνο παλιότερα όσους ανάληψης από ποιο καζίνο και να χρειαστεί και να κάνω η τράπεζα τις δέχτηκε γιατί ξαφνικά από σας δεν τη δέχεται ούτε η μία ούτε η άλλη τράπεζα εσύ θα μου πείτε

Όλα ψέμματα.. Μακριά από αυτό το καζίνο όλοι.. Ακόμα περιμένω αποδεικτικό απόρριψης

Greetings everyone, 

We deeply apologize for any inconvenience caused by the withdrawal issue the customer has experienced, and we want to assure you that we are fully committed to actively resolving the situation. 

On May 13, 2023, the customer's initial withdrawal attempt was unable to be processed, and we were informed by our payment system provider that it was rejected by the bank responsible for issuing the card. 

This information was redirected to the customer and the following solutions were provided: 

1. You can contact your bank to clarify the reason. Maybe there are some limitations on your card.

2. You can use another bank card. Please, note that it needs to be verified for transaction safety.

3. You can try to place a smaller amount for withdrawal per 1 transaction.

4. You can choose another method of withdrawal available to you, the recommended ones are E-Wallets, such as Skrill, Neteller, and Astropay or you may choose cryptocurrency as a withdrawal method.

After multiple payout attempts and conversations, the customer firmly stated that his bank could not have been responsible for the rejection. This information has also allegedly been confirmed by the customers' bank. 

With these new details and case advances, we have resumed the conversation with our payments system provider which is an outsourced service with its own compliances, regulations, and communication time-frames. 

Please rest assured - this matter and resolving it is our top priority and as soon as there will be any updates, we will inform the customer immediately. 

Once again, we apologize for any inconvenience caused and appreciate your understanding.

Best regards, 

Pledoo Team

Όλα τα παραπατπου μου αναφέρατε τα έχω δοκιμάσει με το ίδιο αποτέλεσμα,την απόρριψη δηλαδή τάχα μου από όλες τις τράπεζες

.Εγώ για να σας βγάλω από τη δύσκολη θέση,σας ζήτησα ένα αποδεικτικό απόρριψης από τη τράπεζα μου που ισχυριζεστε ότι ισχύει ώστε να στρέψω τα βέλη μου προς αυτούς που με επιβεβαίωσαν πολλάκις ότι δεν έχουν λάβει κανένα αίτημα ανάληψης και τους πιστεύω, γιατί συνεργάζομαι 3 χρόνια με πολλαπλές ανάλογες αναλήψεις από ξένα καζίνο,και όλες με απόλυτη επιτυχία.Εχετε καμμία απόδειξη για τα λεγόμενα σας λοιπόν?

Hello everyone, 

Great news - with combined efforts, the withdrawal has been successfully processed to the customers' Astropay wallet. 

Thank you to all for your patience and understanding.  

Best regards, 

Pledoo Team

Great news. Thank you very much, Pledoo Casino team, for your assistance.

Dear mironasantonakakis,

Could you please confirm once you receive your winnings? Looking forward to hearing from you.

Ευχαριστώ πολύ,αν και παιδευτηκα

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mironasantonakakis, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru