Playzilla Casino - Player’s withdrawal is delayed.

Hallo, habe seit 5 Tagen eine Auszahlung aufstehen will mich verifizieren, man weiß nicht wo. Als ich Support gefragt habe hieß es sie kriegen eine Mail, da drin sollte stehen welche Unterlagen benötigt werden. Es kam nie so eine Mail an. Also habe ich an den Support per Mail selber alles wirklich alles zugeschickt, den ihre Antwort war „ wir benötigen die Unterlagen noch nicht" abspeichern wollten dies auch nicht oder bearbeiten damit dies schneller voran geht.

Sie melden sich heißt es immer wieder.

Support keine Hilfe und mein Geld bleibt da drin. Habe Angst um mein Geld.

ich bitte um Hilfe.

mit freundlichen Grüßen

Hikmet ****

Dear Hikmet94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear Hikmet94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We have received a message from the player about a similar problem with the same casino and decided to reopen this complaint:

"Hello, I don't live in Porto Rico in Germany.

It's about my payout, they delay it for a long time and sometimes claim that there is no transaction and no payout pending, I also took screenshots. They just don't pay out and just want to prolong it with excuses so that I cancel it and gamble it away. Please help me."

Hikmet94,

Could you please forward screenshots about the issue here? I'll await your reply.

Dear Hikmet94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.