Hello, Sebastian,
I apologize for my delayed reply and am sorry to hear about your unpleasant situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Playzilla Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Playzilla Casino Team,
Could you please state the reason why the player's account has not been verified yet? What documents are problematic? What steps do a player need to take to successfully verify their account or to speed up the process?
Once the verification is complete, what is the estimated time frame for processing withdrawals?
Thank you in advance for providing the information.
Hello, Sebastian,
I apologize for my delayed reply and am sorry to hear about your unpleasant situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Playzilla Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Playzilla Casino Team,
Could you please state the reason why the player's account has not been verified yet? What documents are problematic? What steps do a player need to take to successfully verify their account or to speed up the process?
Once the verification is complete, what is the estimated time frame for processing withdrawals?
Thank you in advance for providing the information.
Edited by a Casino Guru admin