The player from Italy faces an issue with depositing money via Direct Bank Transfer. Despite the casino stating it would take three days for the credit to be credited, the player claims that the method was labeled as 'instant'. The player later informed us that the deposit has been credited to his account and the complaint was closed as resolved.
Playzilla Casino - Player's deposit process is delayed.
Amount: €100
Playzilla Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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10 months ago
Translation
Hello, I state that they have already replied to me by email, telling me that I had deposited by Direct Bank Transfer, so I have to wait 3 days for the credit to be credited, but, they are liars, because when I chose to deposit with this method, it says INSTANT ,so within a short time!! I was disappointed, surely, if I knew, I would have deposited in cryptocurrencies!!
Automatic translation:
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10 months ago
Dear mauroalgisi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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10 months ago
Translation
Hi, thanks for the reply. My bank has already paid, I checked online, the payment was made, immediately, it's them, those of Playzilla, who, relying on an external bank, do not immediately ask for the credit, but, cleverly, they wait 3 working days for the credit!!
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9 months ago
Translation
Hello, I got the deposit, the case is closed !!!
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9 months ago
Dear mauroalgisi,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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