The player from Germany had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Playzilla Casino - Player’s account has been blocked.
Amount: €150
Playzilla Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I deposited at https://playzilla.com and won €150.
I have applied for this to be paid out.
2 days later (today) I wanted to log in to play again. However, I got the message: Error! The user has been deactivated by the administrator.
Hmm. I think it's funny. So write the support on the page, pass on the username and I'm told I should please write an email, this is done, an email comes back: "Thank you very much for contacting our customer service. That's an administration decision. " - Ah! great, that really helps me - not.
A few hours later I go back to the site's support and complain. Here I am told (in English) that my payment is still pending and I should just wait.
In my opinion, a HUGE cheek to block an account without any information and not to give any further information even when asked.
Let's see how it goes.
Automatic translation:
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2 years ago
Dear loid1336,
Thank you very much for submitting your complaint and forwarding the relevant communication and screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
I am now talking to Playzilla via email. I should now verify my account and will then probably get my payout.
Automatic translation:
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2 years ago
I'm happy to hear there has been some progress. Please keep me informed about any further developments.
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2 years ago
Translation
I sent my documents 7 days ago and unfortunately I'm still waiting for a response.
Automatic translation:
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2 years ago
Hello loid1336,
Have there been any developments since our last conversation, please? Have you succeeded in verifying your account?
