The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later informed us that he received his winnings, therefore, we were able to close this complaint.
Playzilla Casino - Player claims that payment has been delayed.
Amount: €2,700
Playzilla Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, it's been a week that my withdrawals have been denied, telling me to change my payment method. I've already tried this, but the result is the same. Additionally, in chat they advised me to use Revolut and upload 10 euros to resolve the situation. Afterwards, I discovered that Revolut is not usable and therefore I lost those 10 euros because I couldn't withdraw without betting them. I would like to point out that I use the Postepay Evolution, which is perfectly functioning and in order.
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1 year ago
Dear michaeltronu,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Do I understand correctly that you used Revolut to make a new deposit to your account? If you confirm this payment method, you should be able to request a withdrawal via Revolut.
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1 year ago
Translation
Yes, now they have magically accepted a withdrawal from Postepay... now let's see for the next remaining ones
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1 year ago
Dear michaeltronu, please let me know when you receive all your winnings. Thank you.
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1 year ago
Translation
I received the full amount… thanks for the help!
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1 year ago
Dear michaeltronu,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
