The player from Australia has withdrawal issues after winning 60,000, receiving only 3,200. They have contacted support multiple times and are waiting to hear back from the financial department, who suggested it might be a bank issue. We rejected the complaint because the player didn't respond to our messages and questions.
Playzilla Casino - Delays in player’s withdrawals.
Amount: A$56,800
Playzilla Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
Playzilla Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Hi I am putting in my complaint in regards to withdrawal issues, I won 60000 and have only received two withdrawals both to the amount of 1600 so 3200 in total.
I have contacted support countless amounts of times to resolve the problem I'm having with withdrawing the rest of my winnings, they have finally got me in contact with the financial department which I am still waiting to hear back from now and they contacted me almost a month ago but I haven't had anything since I responded with more details about my account problems, they suggested it was my banks issue but it infact is not as I have been in contact with the bank several times aswell. Who can I contact for further help please?
Public
Public
1 year ago
Dear lauracchard,
Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.
Please let me ask you a few questions, so I can understand the whole situation completely. Could you please advise if the entire amount of $60,000 has been approved by the casino and subsequently split into several installments? Could you please advise if you won on the regular game sessions or if it was a jackpot prize?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 year ago
Dear lauracchard,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
