PlaySQR Casino - The player struggles to receive his winnings.

So i withdraw 5 days n account verify but after 5 days when i don't receive my withdraw i approach them they says that we are verifying my game what is this mean by verify game I won that is it what is the issue if i didn't won what they check after my lose they are basically didn't want to give my money

Dear tejsarma806,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with PlaySQR Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

What type of answer u need ?? They didn't give my withdraw saying they check-in g my gameplay history now what u need?

Now they blocked my account saying that i made opposite betting but i didn't do that they says it's final how can they says it's legit winning what type of casino is this totally shame

Hello tejsarma806,

Can you please advise if you did play casino games or sports betting? What kind of opposite betting did you do by the casino's claim?

Can you please forward your communication between you and the casino to nikolas.b@casino.guru?

There is only chatting communication which I didn't take screenshots i played only live casino games

Hello tejsarma806,

Can you please advise how much did you have on your casino account when it got close? Did you accumulate that balance from real money or bonus?

7380 balance is there n there no bonus i take it's my real money

Hello tejsarma806,

Please forward the communication between you and the casino to nikolas.b@casino.guru before we would move forward.

Hello tejsarma806,

Do you have a clue what might the casino think with opposite betting? What kind of games did you play - casino games or sports betting, if casino, which exact games?

What type of u need u just send some list how can u every time I Asking different questions n the days keeping going what type of service is this..

I m playing only casino games

Thank you tejsarma806 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello tejsarma806 ,

I'm Michal and I have taken over your complaint. I have reviewed your case and just so you know, we have to ask some questions to better understand the situation. As the casino has accused you of breaching their T&Cs we need more information from you. What live casino games have you been playing? Are you aware that you have engaged in opposite betting?

I will contact the casino to shed more light on this matter.

We would like to invite PlaySQR Casino to join the conversation.

Dear PlaySQR Casino,

Please forward me the evidence of the supposed opposite betting or other fraudulent activity of the player to michal.k@casino.guru

Dear tejsarma806 ,

Just to give you a quick update. I'm in contact with the casino representative and we are discussing your case. I am awaiting further evidence from the casino.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear tejsarma806,

I am still awaiting further evidence from the casino. Although it's not the best communication, I'm in contact with the casino representative, but without further evidence from the casino, I can't move on with this case.

We would like to give this case more chance to get resolved, thus we are extending the timer by 7 days.

Dear tejsarma806,

We have received all the necessary information and evidence from the casino representative. Upon a thorough examination of the evidence presented by the casino, I regret to inform you that I am unable to continue pursuing this case. The provided evidence from the PlaySQR Casino team sufficiently supports their earlier statement of the opposite betting. We consider the casino's actions to be in compliance with its terms and conditions and we agree with the casino's final decision.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Regards,

Michal