PlaYouWin Casino - Player's account has been blocked.

Helo,My account is blocked.I can't access it.

Dear Kadre,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, The account was registered 5 months ago. I have verification, but I cannot enter the site.

Hi Kadre,

• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

Thank you.

I play slots, the winnings are without bonus. The winnings are from deposits.

Hi Kadre,

• Could you please clarify how much is your active balance since there's no disputed amount entered?

Thank you.

Hello Casino Guru. Thanks for your help and support. After connecting to the casino, my account is accessible, I can now play in the casino. THANKS.

Thank you, Kadre, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear Kadre,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.