PlaYouWin Casino Review

The player from Bulgaria had experienced difficulty accessing their account because it was blocked. They had registered the account 5 months earlier and had completed the verification process. The player primarily played slots, and their winnings were accumulated from deposits, not bonuses. However, during the course of the complaint, the player reported that they had been able to access their account and play at the casino. Despite this, the complaint was rejected as the player did not provide a confirmation that the issue was fully resolved.

The player from Poland, who won the Halloween tournament on October 31, has not received the prize of EUR 2,000 even by November 8. The casino hasn't responded to her emails and only tells her to wait patiently. The complaint was closed as the player stopped responding.

The player from Lithuania had difficulties withdrawing a significant win of 2951 EUR from a casino. Despite having a verified account and previously successful withdrawals, the casino's customer support continuously deferred the payment, citing departmental busyness and different withdrawal timings. However, the player ended up losing his winnings and expressed dissatisfaction with the casino's policies and our 14-day complaint resolution timeframe. After a series of exchanges, the player requested to close the complaint, which we respected and proceeded with.

The player from Quebec has had issues with using a bonus code after successful registration. The player received an error stating the bonus is not active and customer service was unable to explain why the player didn't qualify. The complaint was rejected because the player didn't respond to our messages and questions.

The player's request to close his account failed as it was reopened multiple times. The complaint was rejected as the casino reopened the player's account on his request and according to their terms and conditions.

The player from Ireland isn’t satisfied with the casino’s services. Their account has been reopened during the 7 day cool-off period, and the deposit hasn't been credited to their account. Since the player herself confirmed she didn't use the tool due to gambling problem, we focused on the lost deposit. Later the issue with the lost deposit was resolved, therefore we marked the complaint as resolved.