PlayOJO Casino Ontario - Player’s deposit has never been credited to their casino account.

PlayOjO did not give me my $10 deposit. Yet everything says approved; I even received the 50 spins which I only received under $4, pathetic.

On top of that having to wait 7 hours for a response & not a word by chat or email!

I received my free spins & that was it.

Dear scultralisa45,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino and which payment method you opted for?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

All is good. It was a package I bought not just a normal deposit 🤦‍♀️ $10 won me a whole $3.85 never again! Thor is a horrible game.

Thank you, scultralisa45, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Yes

Close

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, scultralisa45, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru