The player from Germany had his casino account suspended without warning and cannot determine the reason. Additionally, a withdrawal request was canceled, and he is not receiving any responses from the casino regarding the status of his winnings.
Playio Casino - Player's account has been closed unexpectedly.
Amount: €1,500
Playio Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 41m 35s
Case summary
4 hours ago
Public
Public
11 hours ago
Translation
Hello, today my account was suspended without any warning. I tried to contact the casino but without success. No one will tell me why my account was suspended.
I requested a withdrawal, and it was canceled without any warning as well.
I don't know why my account was suspended, and I'm not getting any response from the casino about it.
It seems that the money I won is also gone.
Automatic translation:
Public
Public
4 hours ago
Dear riehni,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Did you accumulate your winnings with or without an active bonus?
What types of games did you play? Were they slots, live casino games, or did you make bets on sports?
Have you passed the full KYC verification, or have you at least submitted any identity documents to the casino for verification?
Could you please specify if you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
