Playing.io Casino - Player’s withdrawal is delayed due to account issues.

1. Met playthrough submitted withdraw.withdraw was rejected for abnormal betting, with no explanation available.

Dear 55773cc,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?

Have you communicated with customer support to inquire about the reason your winnings were voided?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, first off I gave the wrong casino name. It is playing.io on telegram. Yes it was a deposit bonus.

I played only slots.

No I have never made a withdraw before. New player.

The reason for rejection is abnormal betting. I couldn't get an answer as too what that is.

Then I made another deposit to see what would happen. Same thing.

This time I was told I didn't make the rollover.

I'm familiar with this procedure and I could be wrong but I read in the data, 0 zero locked by bonus, said amount withdrawable.

The withdraw amount was then put back into my account with a rollover calculated to the withdraw balance, which is significantly higher than the original rollover. I have the chat saved and I was sent documents.

Maybe you can read them, but I can't find any numbers as to the discrepancy concerning not making the wager playthrough.i questioned if there is a different requirement on USDT than Litecoin.

My balance showed I USDT and I deposited Litecoin.

The answer was yes.

Then asked again and got a different answer.

I'm confused as you can imagine.

Hopefully casino guru can shed some light on this matter.

I am trying to understand what I may have done wrong, such as reading the rollover date wrong.

I've made plenty of withdraws and have never misunderstood the numbers.

There is always a first time.

So please help me in this matter.

The disputed amount is around 3,000usd.

The numbers will be in the audit docs I will send you .

Thank you,

Debbie B.

Sorry I'll send what I have itay be a bit out of order.

This is what showed after the rejected withdraw

Thank you very much, 55773cc, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you 55773cc for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Playing.io Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Antillephone Gaming Authority (https://casino.guru/licensing-authorities/curacao-license-3) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter