HomeComplaintsPlaying.io Casino - Player claims scam with changing rollover amounts.

Playing.io Casino - Player claims scam with changing rollover amounts.

Amount: 4 ◎

Playing.io Casino
Safety Index:Above average
Submitted: 27 Oct 2024
Case opened Current status

Waiting for player to reply

6d 17h 14m 56s

Case summary

6 hours ago

The player from Brazil expresses frustration over changing rollover requirements with the casino, which have increased significantly with each deposit made. He believes the casino is scamming players and wants to retrieve his deposits back, considering legal action.

Public
Public
14 hours ago

I never had a big issue with them before until the last couple of deposits I made I read the same reviews that people are the same problems with this casino the rollover amount kept changing every time you'd meet it at first I met the deposit amounts that I made and then they bumped it up to 10 Solana and then I meant that requirement then they bumped it up to 35 salon and I meant that requirement and now they're demanding $385 Solana to wager yeah fuck that they're fucking scammers and they change something up I never used to have an issue with them but I'd like to get my deposits back at least cuz I want to take legal action against these scumbags

Public
Public
6 hours ago

Dear Tmazzeo95,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please clarify the amount of your most recent deposit, particularly the one that appears to have impacted the wagering requirements? Additionally, did you activate a bonus with this deposit?

If you did play with a bonus, it would be very helpful if you could send us the exact link or a screenshot of the bonus along with its Terms and Conditions.

Could you also describe when the wagering requirements seem to change? For instance, do they shift when you attempt a withdrawal, or do you see the change reflected in a progress bar or somewhere else in your profile? If possible, please share any additional screenshots that are relevant to your complaint.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Tmazzeo95 has 6d 17h 14m 56s to reply

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