Play24Bet Casino - Player’s withdrawal has been delayed for six months.

I have tried since early last year (2020) to withdraw my funds that I won legally with Play24Bet.com. I completed all relevant checks with my ID and provided my bank details in order for them to pay and they are still with holding my funds.

The only way on contacting them is via email to which I never get a reply or via online chat which I am always told to "be patient" when asking when I will receive my funds. I have waited now over 6 months with nothing.

I have a record of all transactions made by me whether this be a deposit or gaming transactions, I have records of the chats I have had on their online facility. They are quick to pop up when i visit the site to ask if there is anything they can help with and when I question my withdrawal they now don't even respond on the chat facility.

They have recently deleted all of my withdrawal requests (I have copies). I have requested the maximum monthly withdrawal amount and also requested just £100 and still nothing. They have referred me to a finance company "payments@casinofinancepay.com" to which I have had no response again. If I make a withdrawal request the amount comes off my overall balance and goes to "hold" - a few weeks later nothing will happen and will go back onto my overall balance. I don't seem to be getting a response from anyone at the casino.

I won my funds legally and without any bonuses so I don't see why they are not paying what I am owed.

Should you require further information or details of my account please don't hesitate to contact me.

Thank you.

Morgan Nind

Dear funkinyourspace,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please advise if you have received any confirmation regarding successful account verification in the past?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi.

Thank you for getting back to me. They asked me to verify my account and verify my bank details prior to me trying to withdraw which I did. Once I verified my bank details I then tried to withdraw the maximum monthly withdrawal limit which was pending for months and they kept advising me to be patient. I kept querying why it was taking so long and they again advised to be patient. After months of trying they then referred me to their finance company to which I got no response again. They don’t reply to me on emails and now don’t reply on their online chat. They did actually say £5000 would be in my account within 7 working days when I tried to withdraw and still nothing after months

thank you.

morgan

Thank you very much, Morgan, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Morgan!

From now on, I will try my best to help you with your issue. I would like to ask Play24Bet Casino to join this discussion and help us with resolving the case.

We would like to ask Play24Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.