Play24Bet Casino Review

The player complained about a delayed withdrawal transfer even though they had no issues with the pay-outs before. The finance department or the usual manager were not responding to the player's contact attemps. The casino didn't react to this complaint.

The player complained that for the last 10 days he had been asking the live chat support about the time when his winnings would be paid but apart from a response 'in a few days' he got no defined time frame. There was no reaction from the casino.

The player said to have requested a self-exclusion but that they needed to send 3 emails to complete the process which they found too overwhelming due to their compulsive gambling addiction. The player said to have received an email confirming the self-exclusion but that their casino account was still open. The player was demanding a refund of their deposits and a permanent account closure. There has been no reaction from the casino concerning this case.

The player complained that he'd been waiting for his withdrawal for over a month. Initially, his withdrawal request was accepted a week after it had been made and the player provided his banking details so there was no obvious reason for the delay. There has been no reaction from the casino.

The player made a withdrawal request 16 days before making this complaint and he was uncertain whether he could trust this casino. The status of the withdrawal said it had been transferred and the live chat said the banks were late. There has been no more update since then.

The player 'MIKE112345' complained that after requesting a self exclusion he went back to the casino and asked via live chat to reopen it. So his account was reopened and he gambled away several thousand pounds. He was then requesting a refund on the lost money and disputed with the casino about the reason why he had been able to reopen his account despite the fact that he had a gambling addiction. The casino defended that the player hadn't mentioned his gambling addiction in the self-exclusion request, therefore, he was able to reopen his account and the refund was not possible since he had already played away the money. The mediator concluded that the player followed correctly all the steps for the self-exclusion request mentioned in the casino's T&C, however, the casino didn't change their position.

The player complained that he'd been trying to withdraw the balance of his casino account for months but without any success. First, he had requested a payment of the maximum monthly withdrawal limit, which didn't go through, then he requested a smaller amount, which after being pending for some time got declined as well for no obvious reason. The player said that the casino was unresponsive and failed to exclude him upon his request, then he said his gaming history had been wiped but since the casino never reacted to this complaint, this remained as open and uncertain case.