Play24Bet Casino - Player’s struggling to withdraw his winnings from bonus spins.

Its play24bet.com not listed . I played bonus spins i am well past play through i have 1400 they are refusing to turn to cash they say technical issue they are lying .in the past i ask for exclusion due to addiction they refuse instead offer me bonus . I stop deposit they use online retailers for payment gateway deposit laundering .also monaco spins and casinomarriott they are all the same can u helo me get my moneh pls

Dear Edmund,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully in the past? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Were those spins part of Deposit bonus or a free promotional offer?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

yes i sent all ID months ago .

They have others sites i have used monaco spins , casino marriott and casino 765 i know this by same chat hosts. 

They were free spins won around 3 euro .played through well past the requirements. They say only my game i played has issue very convenient been going on 3 days.i have sent photos to your email

Thank you

Thank you very much, Edmund, for providing all the necessary information via email. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Edmund,

I’m very sorry to hear about your negative experience with this casino. I’ll try my best to resolve your case.

I would like to invite Play24Bet Casino to this conversation.

Dear Play24Bet Casino,

Could you please clarify the situation and provide a detailed explanation of the issue regarding Edmund’s winnings in ‘Iron Sky’ slot game? You can also forward any relevant information to my e-mail address andrej.p@casino.guru.

Thankyou .on jan 8th my bank statement has transactions named impact creation and burn booster x .play24bet was the only casino transactions that day .play24 please explain this ?

We would like to ask Play24Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They have blocked me they wont respond thanx for trying

Dear Edmund,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help to you, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.