The player from Michigan had had an issue with a bonus code at an online casino. He had received an email about a 10% deposit bonus and was instructed to input the promotional code on the deposit page. However, the code did not work. Later, a casino representative had clarified that the code should have been input on the promotional page, not the deposit page. We had reached out to the player for additional details to fully understand the situation, but the player did not respond. As a result, we were unable to further investigate and had to reject the complaint.