Dear klamb1k,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Play Fortuna Casino.
I checked the terms and conditions of the website and the rule you mention refers to this:
14.2. The Casino retains the right to cancel and declare null and void any bet (either partially or in fully) that was subject of an error.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is there any reason you believe the casino enforced this rule unfairly?
- Were your winnings accumulated only by playing this game?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Dear klamb1k,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Play Fortuna Casino.
I checked the terms and conditions of the website and the rule you mention refers to this:
14.2. The Casino retains the right to cancel and declare null and void any bet (either partially or in fully) that was subject of an error.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is there any reason you believe the casino enforced this rule unfairly?
- Were your winnings accumulated only by playing this game?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.