Play Fortuna Casino - Player’s struggling to withdraw his winnings.

I tried to make a successful withdrawal via pix but it didn't go to my account and support didn't solve my problem

Dear samuka144hz,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good afternoon, so to solve this, all I have to do is for my money to fall into the account and everything is ok because the support team made me even send a bank statement from my account and until this moment, none of the smell falls

And the support of the play fortuna casino is very weak, the attendants work most unwillingly because out of the 10 I spoke, 7 told me that the means of withdrawals most of them don't work and they had nothing to do but when we put credit there all the way and valid because the money is coming in and not going out but this served as a lesson not to put anything else in any casino

Good afternoon I went to the bank to try to find out about my transfer and nothing is there they gave me an authentication number but nothing was found on deposit so if the company doesn't give me a solution I'll look for other ways for me to have my money in account

Do I understand correctly that you are trying to place your very first deposit and your actual winnings were accumulated from a free bonus?

Dear samuka144hz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.