Play Fortuna Casino - Player is disappointed with bonus policy.

The bonuses they say..and I'm talking about the first 100% DO NOT give them to the player from the beginning, they force you to play with your own money and AFTER YOU FINISH THE X40 Wager IN YOUR MONEY UNACCEPTABLE THAT IS ... then they give their own .

So I decided that what I really needed to do was learn how to do it right

You also have in mind the large foreign exchange conversion commission for 50 euros that I made a deposit, my bank kept 57

I DO NOT RECOMMEND IT IN ANY CASE

WE ARE WELL

Dear Ιορδανης,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked general bonus terms and conditions, and this is what I found https://playfortuna.com/en/display/terms:

"For example, if the Player is given 20 EUR of bonuses, the coefficient of wagering bonuses, according to the rules of the action, is x25. Then, to wagering the bonuses, the Player needs to bet on the amount of 20x25 = 500 EUR. The bonuses remain on the Player’s bonus account, until the Player has placed the said number of bets."

"To wagering the bonus, only the funds that are on the real game account can be used, bonuses accrued on the bonus account cannot be used for this."

Unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter.

Let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Ιορδανης,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.