The player from Ukraine has requested a withdrawal of his No Deposit bonus winnings. The casino prompted the player to verify his account, but the status of the verification is still unknown. We rejected the complaint because the player didn't respond to our messages and questions.
Platinum Reels Online Casino - Player’s struggling to complete KYC verification.
Amount: $100
Platinum Reels Online Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
Platinum Reels Online Casino has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Has played a no deposit bonus .. when trying to withdraw the money, the casino started demanding documents to confirm the person ... gave the right! card (last three months utilities, etc.) .... photo of the card provided, nothing has changed!
Automatic translation:
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4 years ago
Dear Олександр,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Dear Олександр,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
He did not contact the casino more than once. I gave them a copy of the rights of the Vrds, a copy of the bank account with all the details, photo cards .... etc ... the profile was not veiified ... the head goes crazy ... Kidal! !
Edited
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4 years ago
Dear Олександр, could you please specify the exact dates when you have started verification process and if the casino is still communicating with you? Thank you in advance.
