The player from Germany is experiencing difficulties accessing his account. We rejected the complaint because the player didn't respond to our messages and questions.
Platincasino UK - Player is struggling to access his casino account.
Amount: €1,080
Platincasino UK
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.7
Platincasino UK has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
The problem was time on our part, I played and then I came out of the game and several times I mistakenly mistaken my email and password. Now I have blocked my account and try everything to unlock it but nothing yet. Can you please advise Thank you
Automatic translation:
Public
Public
4 years ago
Dear Holub,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Firstly, could you please confirm that the casino website link is the correct one? Platinum Casino UK accepts players from the United Kingdom only.
https://www.platincasino.co.uk/
Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Good day.
I. I've been playing there longer and now. I read that it's only for the United Kingdom.
Automatic translation:
