Platincasino UK - Player is struggling to access his casino account.

The problem was time on our part, I played and then I came out of the game and several times I mistakenly mistaken my email and password. Now I have blocked my account and try everything to unlock it but nothing yet. Can you please advise Thank you

Dear Holub,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Firstly, could you please confirm that the casino website link is the correct one? Platinum Casino UK accepts players from the United Kingdom only.

https://www.platincasino.co.uk/

Looking forward to hearing from you.

Best regards,

Petronela

Good day.

I. I've been playing there longer and now. I read that it's only for the United Kingdom.

Which link is the correct one, please?

https://www.platincasino.com/

https://www.platincasino.co.uk/

Dear Holub,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.