HomeComplaintsPlatincasino - Player's withdrawal requests are consistently declined.

Platincasino - Player's withdrawal requests are consistently declined.

Amount: Can$3,023

Platincasino
Safety Index:High
Submitted: 19 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 5h 51m 50s

Case summary

4 hours ago

The player from Canada has faced ongoing issues with unsuccessful withdrawal requests for the past two weeks, despite having a verified account. All attempts at different withdrawal methods and amounts are declined, and communication with support is unresponsive or generic.

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2 days ago

ive been trying to make a withdrawal since october 30th, i keep getting declined... my account is completely verifiedyet they keep declining... ive tried different methods and different amounts all resulting in declined withdrawals... chat does not reply to my messages... email support just sends generic replies and no answers to my problem

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yesterday

Dear Troutsalmon44,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you see any explanation next to your withdrawal request after it gets canceled?

Have you made any successful withdrawals from this casino before?

What suggestions have you received from customer support after your withdrawal requests were canceled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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18 hours ago

this is my first withdrawal, my account is verified and im not receiving any explanations, they told me to withdraw full amout after i tried half two weeks ago and still not working after doing that, i try every day and they decline every day

Casino Guru is examining the case

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