The player from Canada faced ongoing issues with unsuccessful withdrawal requests for the past two weeks, despite having a verified account. All attempts at different withdrawal methods and amounts were declined, and communication with support was unresponsive or generic. The issue was resolved after the player provided the necessary communication and withdrawal history to the Complaints Team. As a result, the complaint was marked as 'resolved' in the system.
Platincasino - Player's withdrawal requests are consistently declined.
Amount: Can$3,023
Platincasino
Safety Index:HighSafety Index
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8.8
Platincasino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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1 month ago
ive been trying to make a withdrawal since october 30th, i keep getting declined... my account is completely verifiedyet they keep declining... ive tried different methods and different amounts all resulting in declined withdrawals... chat does not reply to my messages... email support just sends generic replies and no answers to my problem
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1 month ago
Dear Troutsalmon44,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you see any explanation next to your withdrawal request after it gets canceled?
Have you made any successful withdrawals from this casino before?
What suggestions have you received from customer support after your withdrawal requests were canceled?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
this is my first withdrawal, my account is verified and im not receiving any explanations, they told me to withdraw full amout after i tried half two weeks ago and still not working after doing that, i try every day and they decline every day
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3 weeks ago
Please forward me all the communication between you and the casino regarding the declined withdrawal requests at veronika.l@casino.guru. Kindly include the screenshot of your withdrawal history as well.
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3 weeks ago
Dear Troutsalmon44,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
