The player from Germany has been attempting to withdraw €4000 in winnings from Platincasino for several weeks, facing multiple rejections despite being a verified customer. He has not received any responses to his emails and seeks clarity on the repeated verification issues.
Platincasino - Player's withdrawal is delayed due to verification issues.
Amount: €4,000
Platincasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 23h 12m 59s
Case summary
47 minutes ago
Public
Public
14 hours ago
Translation
Hello, I have been trying to withdraw my winnings from Platincasino for several weeks using all available methods (Crypto, Bank). I won 4000 euros without a bonus!
I am verified, but I have been rejected multiple times for the same verification reason. I have repeatedly verified myself and have been approved, yet I am still being rejected without any reason given. No one is responding to my emails. I have been a customer on this site for a long time and was already verified. (Gold player)
Automatic translation:
Public
Public
4 hours ago
Dear sandrosahiti,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you made any successful withdrawals from this casino before?
Could you please specify the verification reason for which your withdrawal request has been repeatedly declined? Which of your identity documents have not been approved by the casino? Have you submitted all the requested documents on time and in the correct format?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
