The player from Germany deposited 444 XRP into Platin Casino on November 4th, but the transaction remains incomplete while others have been processed successfully. Despite multiple inquiries to the VIP team and chat support, there has been no response, leading the player to demand the return of her funds.
Platincasino - Player's deposit has been delayed.
Amount: €470
Platincasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Platincasino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 24m 26s
Case summary
3 hours ago
Public
Public
yesterday
Translation
On November 4th, I deposited 444 XRP from my wallet into Platin. All other transactions from the wallet were completed except for this one. The deposit address is correct. I have contacted the VIP team multiple times, but I have not received any response from them. Even repeated reminders have gone unanswered! The standard chat support told me to inquire with my wallet provider, which I did. They informed me that the money is with Platincasino.
No reaction to inquiries - no response to emails - is this supposed to be VIP service? That is ridiculous.
I want my 470 euros or 422 XRP back.
Automatic translation:
Public
Public
4 hours ago
Dear mah6669,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
Could you please confirm whether you have successfully made deposits using your XRP wallet to this particular casino in the past?
Additionally, do you have any saved communication with your payment provider regarding the status of this payment? If the deposit has not been credited to your casino account, we usually advise players to contact their payment provider to verify whether the deposit successfully reached the recipient or if the transaction might be stuck along the way.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
