The player from Germany had been unsuccessfully trying for weeks to withdraw €820 from Platincasino. Despite being fully verified and submitting the required bank statements, the payment kept getting cancelled without any explanation. We requested additional information from the player to investigate further, but received no response. Consequently, the complaint was rejected due to the lack of communication.
Platincasino - Player faces withdrawal cancellations at Platincasino.
Amount: €820
Platincasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Hello,
I've been trying for days/weeks to withdraw €820 from Platincasino. Unfortunately, my payment is repeatedly cancelled without any reasons given. I am fully verified, I wrote to the support and was asked to submit various bank statements. I've done that and these were also confirmed. Still, my withdrawal keeps getting cancelled.
Regards,
David
Automatic translation:
Public
Public
5 months ago
Dear Chief69,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Is any cashout request still pending in your account?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
