Pix Certo Casino - Player's withdrawal isn't getting processed.

Pix Certo is definitely a scam, they don't pay withdrawals, they don't respond in the chat, they're completely unwilling to solve any type of problem. It's definitely a scam. I'm waiting on my withdrawal, but I already know that they're not going to pay me. I'm going to leave the platform's link here, because it isn't listed.

https://www.pixcerto.bet/home?sport=Football&live=Football

Dear robersongunit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• When have you requested a withdrawal of your winnings and when was the last time you were in contact with casino support?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomás, answering the question here.

1. I have never withdrawn from the platform, first deposit and first withdrawal.

2.yes my profile and phone number, Kyc confirm that it has been verified.

3. Profits on the platform were made without the use of bonuses, won on roulette xxx tremes.

4. About two and a half weeks ago I made the first withdrawal request, nothing until then, last contact with the chat about 24 hours ago, no response.

Thank you very much, robersongunit, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear robersongunit,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Pix Certo Casino representative to join this conversation.

Dear Pix Certo Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear robersongunit,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka