The player from Brazil faced issues with a withdrawal request, as the funds had not appeared in his account despite quick deposit processing. He expressed strong discontent and cautioned others against depositing money at the casino. The issue was resolved after the player confirmed receipt of the required documents from the casino, and the amount due was successfully received. The complaint was marked as 'resolved' by the Complaints Team.
Pin-Up Casino - Player's withdrawal is delayed.
Amount: 1,054 R$
Pin-Up Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Pin-Up Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
Terrible casino. I requested a withdrawal, and the money hasn't appeared in my account. I advise everyone not to deposit money here; they are dishonest. Deposits are processed in seconds, but when you try to make a withdrawal, it's impossible.
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4 months ago
Dear ivansilvestre1970,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please specify when exactly you submitted your withdrawal request?
Have you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
Could you kindly advise if you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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4 months ago
Translation
Good morning Veronika,, I requested the withdrawal yesterday 08/08/2024 , I contacted support and they told me that the payment process sometimes takes a while to complete, I am used to playing and receiving on time in other casinos like Stake and Bc games, so there is my disappointment with the Casino I did not understand how you evaluated this Casino with a score of 9 for me it does not even come close to 5 , I have been seeing here in the Casino Guru itself players who have not been paid for months, if I had seen these comments before I would not have played at the Casino.
Edited
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4 months ago
Translation
Hello Veronika thank you for your help and I have just received the documents from the Casino I just had to check them myself everything is fine I have received the amount due from the Casino case closed m
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4 months ago
Dear ivansilvestre1970,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
