The player from Brazil has requested a withdrawal three days prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Pin-Up Casino - Player’s withdrawal has been delayed.
Amount: 800 R$
Pin-Up Casino
Safety Index:Very highSafety Index
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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1 year ago
Translation
For 3 days I have been trying to withdraw 800 reais and all of them have been canceled going to the fourth attempt!!!
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1 year ago
Dear maldafogao33,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
Translation
Good morning Petronela, but according to reports from the Pin UP consultants, the deadline for payment of the withdrawal is from 10 minutes to 24 hours, at no time was what you reported above about the period of 14 days said to me, and since my withdrawal was canceled 4 times, I felt entitled to open a claim and only after this claim was my withdrawal accepted!!!!!
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1 year ago
Translation
And at no time did I ask for a withdrawal, I think you should treat your customers better by not inventing situations that are not true!!! Payment has been made!!!!
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, maldafogao33, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
PS: I’m sure you understand that I don’t work for Pin-up Casino, but as one of the Casino.Guru independent employees and professionals I was trying to help you to resolve your problem.
