Pin-Up Casino - Player’s struggling to withdraw his winnings.

ok I had a good day and make a withdrawal and a few minutes later it was rejected I got onto chat that submitted a task to technical support and stated that the problem is on my side off the bank which I have contacted and my back stated that no issues were on our side so I got back to chat and having no luck with my withdrawals and iv also sent my iban and a neteller account and refusing to comply with my request....I was even asked by chat to try make a deposit using a different method which I did and still refusing to pay me

Dear BigMick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was is your first withdrawal in this casino, or you have collected winnings successfully in the past? Please understand, that variety and accessibility of payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence. Maybe one of the e-wallets, such as Bitcoin, would be a good option for you. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account.

Lastly, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear BigMick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.