Pin-Up Casino - Player’s deposit not credited and support is unhelpful.

It's been over a month since I made my deposit, and it hasn't been credited.

No solution was provided. And moreover, when you contact the support team, they make fun of you.

For example, they say:

"Sorry that you have that perception" (After 1 month.)

Or...

Your task is under review...

Support doesn't help you, but sarcastically they ask... Can I help you with anything else?

And an endless amount of really ridiculous phrases regarding the refund... I have already contacted Safety Pay and the bank.

Additionally, they don't grant all the bonuses, and overall, the site is quite shady.

Dear josemauricio4710, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Veronika

Don't worry, it will be like this. I will keep you informed.

I write to PIN UP every day.

Apparently there are bankrupts who are not doing their job. Or they are earning some... "EXTRA INCENTIVE"

There's something about all this that doesn't add up.

Because as far as I can see... The platform is good... Well done. With a large investment... And they are not stealing from us... Our clients to make money...

So... I think because I'm not 100% sure that there are people... Who pocket... Resources... Making the system fail...

And of course. Then the call centers... They answer you. Defending

That position. Or making you believe that this error is due to your poor management. Or miscalculation. They always blame the client.