Pin-Up Casino - Player’s deposit not credited and support is unhelpful.

It's been over a month since I made my deposit, and it hasn't been credited.

No solution was provided. And moreover, when you contact the support team, they make fun of you.

For example, they say:

"Sorry that you have that perception" (After 1 month.)

Or...

Your task is under review...

Support doesn't help you, but sarcastically they ask... Can I help you with anything else?

And an endless amount of really ridiculous phrases regarding the refund... I have already contacted Safety Pay and the bank.

Additionally, they don't grant all the bonuses, and overall, the site is quite shady.

Dear josemauricio4710, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Veronika

Don't worry, it will be like this. I will keep you informed.

I write to PIN UP every day.

Apparently there are bankrupts who are not doing their job. Or they are earning some... "EXTRA INCENTIVE"

There's something about all this that doesn't add up.

Because as far as I can see... The platform is good... Well done. With a large investment... And they are not stealing from us... Our clients to make money...

So... I think because I'm not 100% sure that there are people... Who pocket... Resources... Making the system fail...

And of course. Then the call centers... They answer you. Defending

That position. Or making you believe that this error is due to your poor management. Or miscalculation. They always blame the client.

Thank you for your response. I understand that you are in contact with Pin-Up Casino regarding the issue. However, in situations involving lost transactions, it’s often more effective to communicate directly with your payment provider as well. Whether it’s a bank, virtual wallet, or another financial institution, they can assist in tracking and resolving the issue from their end.

Which payment method did you use for depositing to the casino?

Please send me the following documents to my email veronika.l@casino.guru:

• deposit receipt
• bank statement starting from the date you deposited the lost amount of money to the casino
• screenshot of your transaction history in your casino profile
• communication with the casino regarding the lost payment
• communication with your payment provider

Thank you very much for your patience and your cooperation.

I leave this screenshot. To note the obvious sarcasm... Where the person. Who talks about 24 hours. Which. Is ridiculous.. Since 840 hours have passed, I think?? Because it's already been 35 days.

I don't know what they mean by banking system. The deposit was in cash. And here you can do it in any corner of your house. In businesses... You don't need to go to the bank to do it.

Part of the message received from the state bank..

I also wrote to SAFETY PAY.

The truth is that Sex supposes safety pay. And the naco state. For anyone.. It shouldn't be a place to complain since as I said. Before. Here in Chile you can make a deposit at the corner store.. And many people don't know certain information..

SAFETY PAY He replied that my claim had already been resolved and that they would send the refund to my account.

IN SUMMARY. The casino did nothing.

And the management made with safety pay. It was the one that is supposed to make it effective. Although I have not received anything in my account yet.

I REPEAT THE CASINO DID NOT DO WHAT WAS NECESSARY. They did not take responsibility.

SAFETY PAY RESPONSE.

Here is a screenshot of 2 of the non-credited deposits. (There are around 5) I have a receipt for both but the one from the 4th is the one under "review"

The other one they disapproved of..

I didn't want to continue the discussion.

I have not claimed the others.

I feel like it's too extensive a waste of time.

Response to the complaint against pin Up. For the pending deposit task.

SOLVED..

Safety pa has managed the refund of my deposit..

I WANT TO EMPHASIZE THAT....

PIN UP. He still argues that he is waiting for the review of his finance department.

Actually pin up. I don't manage the process. With safety pay. Not even state bank..

And I was reimbursed, I deposited it in a claim... BUT I STAND BY THE REVIEW. BAD TOWARDS PIN UP... SINCE PIN UP DID NOT RESPOND AND WAS NOT UP TO THE MOST OUTCOMES...

Thank you for your support..

Dear josemauricio4710,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru