HomeComplaintsPin-Up Casino - Player’s deposit delayed.

Pin-Up Casino - Player’s deposit delayed.

Amount: 2,000 INR

Pin-Up Casino
Safety Index:Very high
Submitted: 28 Jun 2024 | Case closed : 15 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from India deposited money to Pinup casino on June 25th, but the funds were not credited to the account. We reached out to the player for additional information and requested relevant documentation to investigate the issue. Despite extending the response time by 7 days, the player did not respond to our messages and questions. Consequently, the complaint was rejected.

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4 months ago
Translation

Pinup casino is a fraud. I made a deposit on June 25th, and I still haven't received it. Moreover, they're not responding to any of my queries. Please delete Pinup casino India.

Automatic translation:
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4 months ago

Dear anilgoria,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pin-Up Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you clarify if you have tried contacting your payment processor regarding this issue?
  • Was it your first deposit in this casino?
  • Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

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4 months ago

Dear anilgoria,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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