Pin-Up Casino - Player’s deposit and withdrawals have been delayed.

On June 29 at 9:39 am, I deposited 100 pesos to Pin-Up Casino into the account number they provided, saying that from that day onwards, that account would be mine for the casino and I should deposit there. The account number is 6461, 8028, 7501965990, and it's been some time now with the money not reflected in my account. I contacted the casino's chat support, but they haven't resolved anything. I've been very rude to them because whenever I contact them, they just say, "be patient; it's a process that takes 4 or 5 days." It's incredibly stressful and frustrating to hear their empty words about being patient and there to help when they do nothing at all. Also, my recent withdrawal requests have been taking much longer. They say the maximum time limit is 24 hours, but when I first started playing, withdrawals took less than 5 minutes to process. Now it takes up to 24 hours. I have screenshots to prove this. Honestly, it has been very stressful and frustrating for me. I don't understand why they started acting this way. My opinion of Pin-Up Casino now is that it's a terrible casino.

Dear VictorAgundez,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I had already made other deposits including to that same account number when I received that account number they told me that it will be unique and exclusive for me that I could deposit to that account without doing what is done on their casino page that to that number of that From day on I made my deposits and saved it as a contact, why at the beginning every time I deposited they gave me a different cable account and if I already went to my bank and they told me that the problem is there on their part, I did it too in Banxico and it says that the process is settled that Spei received the money and sent it to the pinup account and that they had to do the procedure to return the money, taking advantage now I have been on winner.mx for about 3 or 4 days playing, My question is, all casinos take 1 to 5 days to deposit withdrawals here at winner.mx. I played a while ago at about 7 to 8 in the afternoon. I am wanting to withdraw 500 pesos and it is the same. It is already 2 in the morning and no. They make my withdrawal and the estimated time is 24 hours. Does anyone want to play casino and it takes more than 24 hours to receive the money won? At least I don't. If I play it's because I want to win and receive the money later, I think it's the least we deserve because the deposits that one makes as a customer do not take 24 hours to reach the casino, I don't know why they put winner casino as number 1 in Mexico to play online to start their chat support they take a long time to answer and Well, with the news that withdrawals also take too long, ask, could you tell me if there is a casino where one receives their winnings quickly until now hot = 0, PINUP = 0 and it's shit 💩 and winner until now also has = 1 I'm waiting Give me the withdrawal to delete my winner account. You will know if there is a casino that makes profits quickly.

At Winner they are doing the same thing, the withdrawals take a long time and their support chat also takes too long to respond.

There will be a different casino than those 3 shitty casinos

Hi VictorAgundez,

Let's revisit the issue of your missing deposit. I completely understand your frustration. As previously mentioned, locating and refunding your funds to your bank account or crediting them to your casino account may take some time. To give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline by an additional 20 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's stay optimistic and hope for positive news regarding your deposited funds. Thank you for your patience and understanding in advance.

Thanks, the case has been resolved in pinup, now I registered in codere.mx the same or worse than the others in the support chat they never answer, I do not understand the mechanics of these online casinos instead of making one as a customer stay no They make you not want to play anymore. They have very long procedures both to verify documents and to send withdrawals.

There will be an online casino in which it will not be so long to complete withdrawal and verification procedures

Hello VictorAgundez,

We would like to update you that due to Petronela, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Petronela has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Petronela will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, VictorAgundez, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: If you are having trouble verifying your account at a different casino, please file a new complaint.