Pin-Up Casino - Player is struggling to complete account verification.

Hi,

I have requested for withdrawal many times, but all the requests were rejected because additional verification was required after the profile was verified. I again requested withdrawal, and now this is my fourth withdrawal request, and still they are not replying to my chats and ignoring me.

The process is very slow. I currently have ten lakhs in my pin up account and am concerned; will they block my account?

Dear abhishekroy7102,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela,

FYI, my pinup account has been verified already. Now my problem is related to my withdrawal. It's been more than 4 days, and they told me to wait for their standard time, which has also expired. And now I am very upset with the pin-up service. Please help me get my money credited into my bank account.

I have requested for my withdrawal on 6th april 2023 12:05 PM IST, and till now not progress at all.

I am trying to connect them through chat box, but no response from pin up..

I request you to please help me.

Thanks and Regards,

B***** Ray

I fully understand your frustration, abhishekroy7102. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Okay thanks

Hello abhishekroy7102,

Have there been any developments since our last conversation, please? 

Dear abhishekroy7102,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.