Paris VIP Casino - Player’s account has been disabled.

Hello, good morning, Paris vip casino accidentally disabled my account after fulfilling the rollover of a bonus and obtaining profits of 100 dls, I made accounts in your casino and in other casinos of your "family or franchise" (richcasino, 7reels, 7spin) which nowhere says that it is illegal to do that, at no time did I make how many duplicates with my data or with data from someone close to me, so I can't find the reason why my account has been disabled, other than the I miss having beaten them, I have already noticed a lot of negative comments from these casinos but I didn't think it was true that they blocked you for beating them, greetings.

Dear Mirella,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds into your account, or you’ve accumulated winnings from a free bonus? Did you receive any explanation from the casino why your account has been blocked and winnings confiscated?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you.

Best regards,

Petronela

Hello, good morning, I have not made a deposit yet, since I was waiting for my account to be verified. As I mentioned, I complied with the rollover and generated profits of more than 100 dollars, from the casino I did not receive any mail, or call or text message, on the contrary I sent an email to support for an explanation, but reading a complaint similarly I realize that it is a waste of time. Thanks for your time, regards.

Thank you very much, Mirella, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mirella,

I looked at your complaint and will do my best to help you. I would like to invite Paris VIP Casino into this conversation. Can you please specify why did you block player’s account?

We would like to ask the Paris VIP Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Well, they did not respond to the emails that I sent directly to them, they should not recommend this type of fraudulent casinos, speak ill of you casino guru, regards.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.