Parimatch Casino IN - Player struggles with unresolved withdrawal request.

I requested withdrawal on 28 of the february and that money I haven't received yet. Parimatch asked me to send the bank statement and I sent to them. then Parimatch agent gave me UTR ID and told me that I have to contact the bank. but bank manager saying that we can't verify the transaction with UTR. If the sender really sent money and that money should be showed in your bank statement. The bank manager suggested me to ask him the payment slip. but Parimatch refused to give anything and saying I have ask everything in bank. In India, anyone bank not liable for these all things. I asked to parimatch agent please atleast one time check from your side and he said no! why they blaming? I lost about 3Lakhs in parimatch. I never argued with them anything but in this case they are behaving very bad. Please ask them to check from their side. thanks

Dear VamsiSingamsetti,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed or it has been sent but never reached you?
• Were your winnings accumulated with or without an active bonus?
• Have you received any withdrawals from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They marked as Paid but I haven't received.

I played without bonus.

I received many withdrawals

Hi VamsiSingamsetti,

Have you received any payment receipt from the casino that could help you track the missing transaction with your bank? If not, could you request it, please?

Thank you.

Dear VamsiSingamsetti,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I haven't received any payment slip from them and they refused to check from their side. I spoke with parimatch agents. they are not answering properly and saying same thing.

Thank you very much, VamsiSingamsetti, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello VamsiSingamsetti,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Parimatch Casino IN,

Could you possibly provide additional information regarding the delayed withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Dear VamsiSingamsetti,

Please proceed according to the instructions provided by the casino. We will be waiting for your update.

Here is the screenshot of what my bank is saying. I went to the bank and they said I wasn't received the funds to my bank. I asked them I want a letter but the manager said I have to contact the debit bank. what should I do?? I visited many banks and everyone saying same thing. but parimatch doesn't tends to check verify transaction from them. I sent my bank statement too.

Dear Parimatch Casino team,

Would you be able to send us a proof of payment to the player, since the player can't get this information directly from the bank?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi! Here is reply from Support Team:

Unfortunately we cannot help client without a letter from the bank saying that they cannot find the transaction with UTR number that we have provided to the client.

He must ask bank to prepare this letter.

Micheal, Have you seen the reply from parimatch casino?? Parimatch is not willing to send any details about the transaction. I sent the bank statement but they don't have receipt of transaction.

Micheal now everything is on your hands. I don't believe them because I went to bank even yesterday and the bank manager saying he didn't see any transactions with given UTR ID. and the manager said if we found any transaction with given UTR ID we will give you a letter but we haven't seen any transaction with that UTR ID. As I see, now I get helpless from both sides!! what should I do?? should I leave that money with them??

Dear Parimatch Casino IN,

Is the email from the bank provided by the player not considered sufficient evidence by you?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Parimatch, are you mad or what?? I clearly mentioned that my bank is not liable for anything. I sent bank statement you can check there with that UTR ID. if you found any transaction with that ID please forward to me I will close this case. thanks!!

Dear Parimatch Casino IN,

If you won't share the proof of payment with the player, please, share it with me so this case can move further. Please, send all the relevant info to michal.v@casino.guru. I will be waiting for your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear VamsiSingamsetti,

Could you provide us with the said bank statement? So we can see that the payment from the casino did not arrive in your account. Please, send all the relevant info to michal.v@casino.guru. I will be waiting for your email.

I sent the bank statement to given email Id. Please check on your mailbox thanks!!

Thank you, VamsiSingamsetti, for providing the bank statement.

As far as I can see, the payment from the casino has not been received in your account.

Since the casino is not willing to provide the requested document, I am forced to close this complaint as unresolved.

I am sorry I could not be of more help on this occasion. This complaint can be reopened anytime.

Best regards,

Michal V, Casino.Guru

We’ve reopened this complaint at the request of Parimatch Casino IN. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear VamsiSingamsetti,

I have been informed by the casino that your withdrawal should be processed. Can you confirm this info?

Dear VamsiSingamsetti,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.