Parimatch Casino IN - Player's withdrawal has been delayed.

Myself krunal,I have made withdrawal of 42100INR on 9th November.which 3 and ½ month ago.I am contacting them continuously from 9th November to this day and Given my bank statement and updated bank statements plenty of times when they have asked.Even i given them official letterhead from bank also. But when i asked for my withdrawal they are only telling "Your request is currently being reviewed by our billing team. We are awaiting feedback"

Dear krunalmistri140,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

* Yes i have made a successful withdrawal in the past and Now

*My KYC is fully completed and I am a VIP client

*No don't use any bonus

Here is the chat transcript screen

shot

Thank you very much, krunalmistri140, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi krunalmistri140,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Parimatch Casino IN, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when they can expect it to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Becouse parimatch is fake they will not reply

Here is reply from Support Team:

"Hello, this client has a pending withdrawal that he did not receive and the request was sent to the payment system already, further more a bank statement was requested from them, the client is already informed about it. Now we are waiting for his reply in order to process the request ahead"

Dear parimatch

I have sent a bank statement on 15/02/2024.They (Parimatch) informed me the opening balance is showing difference,After you find difference in opening balance,

I contacted my bank why the opening balance is showing different in one bank statement,they informed me,,,Transaction which was previously reconciled was unreconciled.I think this explanation enough for your empty mind.

After that i have provided 5 statement,in all the statements my opening balance was same (The opening balance was 59184INR).

If you don't remember,please take a look at below statements

* I have provided bank updated statement on 17 Feb 2024 at 11:18 am (Opening balance 59184 INR )

* I have provided updated bank statement on 22 Feb 2024 at 12:21 am (Opening balance is 59184 INR)

* I have provided bank updated statement on 26 Feb 2024 at 11:20 pm

(Opening balance is 59184 INR )

* I have provided bank updated statement on 27 Feb 2024 at 12:05 am

(Opening balance is 59184 INR )

* I have provided bank updated statement on 5 Mar 2024 at 4:49 pm

(Opening balance is 59184 INR)

Today(7/3/2024) is the 6th time they are asking for updated bank statement.I don't understand Without processing payment how the amount will reflect in my bank account,Even they ask for updated bank statement)

Until now i have provided 5 updated bank statement,In that all the opening balance is 59184INR .

I request parimatch to verify these bank statements and check if my withdrawal credited or not

Moreover I have given official letterhead from my bank,which contains logo ,manager seal and signature,i have provided them on 14/02/2024.

Casino guru if possible,please give me option to update these 5 bank statement

I have already provided 5 updated bank statement in the previous.

* I have provided my 6th bank updated statement on 7 Mar 2024 at 8:22PM(Today)(Opening balance is 59184 INR)

I know they will ask for bank statement again shortly after 2 days .

They will ask monthly 5 -6 bank statements,My bank will charging fee for every bank statement .Please inform them to process withdrawal instead of bank statements

Dear casino guru (natalia.b@casino.guru) i have sent you a bank statement from 08/11/2023 to 7/03/2024.Please tell them i can't give them daily bank statement, becouse my bank is charging amount for every bank statement.

My final question is I have provided multiple bank statements and Official letterhead and I have dropped thousands of email.Becouse they are telling they processed my withdrawal,Please ask them to provide a since payment proof (Payment slip).

This is the only update I am getting from last 119 days.I have provided six updated bank statement and dropped thousands of email

See even after providing sufficient documents,The so called fake Parimatch not responding to my queries.its 120days completed , successful 4 months,they are cheaters and third class scamming app

@casino guru i have already shared them a updated bank statement for 7times.recently i shared it on 7th March .Again they were asking me to share a bank statement today ??? Kindly ask Parimatch Casino IN , still how many times I need to share my updated bank statements,Is there an end for this brutal torture or not

Request @casinoguru to publish my review faster,they are again asking me to share

updated bank statement today,this is the 8th time they are asking for updated bank statement.They are harrassing me and torturing me mentally and sucking my blood each and everyday to send a bank statement daily.

I have sent a updated bank statement on 12/03/2024(today ) at 11:23 Am .

Dear Parimatch Casino IN , Is it possible to credit my withdrawal atleast now or it's not possible until my funeral.its already 124 days have been passed,still you people are reviewing my issue

@ Casino guru i request you verify my documents sent and i request you reply faster, Parimatch might ask another updated bank statement if you delay the things like this

Dear krunalmistri140, are you sure these documents are the original ones that you downloaded from your bank? I checked the metadata and these files were modified.

Could you please specify if you have been informed by the casino support if you need to provide the bank statement that shows the transaction of your deposit to the casino? Or is this the withdrawal method you've been trying to verify?

Yes I am sure it was all original

I have made a lot of withdrawal to this particular bank in the past,only this withdrawal is troubling me,All the documents sent was original.

They (Parimatch)are just sucking my blood by asking updated bank statement now and then ,upto now i have submitted 8 updated bank statement,i am damm sure they are not gonna leave me until i die.

Casino support haven't insisted anything to do apart from updated bank statements

Dear krunalmistri140, thank you for your reply.

I'd like to ask Parimatch Casino IN to specify what is exactly the issue with the bank statements the player has been providing so that the player can understand the requirements and provide you with a correct document. Could you please state here which period should be covered in a bank statement and what format should be provided?

Dear casino guru ,i have provided 9 updated bank statements until now..But their only response is ''We sincerely apologize for the delay in resolving your issue. We understand that it has been a while since you reported the issue, and we are sorry for taking too long to respond. Please be assured that we are pushing from our side and we expect to have a resolution as soon as possible"

Nothing apart from this

Dear Parimatch Casino IN ,reply and resolve my issue

Dear scamming parimatch,Reply and get my money,You people sucked my blood,Now after providing all the documents why you are not replying

I'd like to ask Parimatch Casino IN to credit my money or You should accept they are scammers and they are born to scam people.you idiots it's 133 days over

What kind of rubbish is this ,Parimatch Casino IN ,reply and get my money ,why you are torturing me

Reply from Support Team:

"Client has to wait for an update from the billing team, for now we have all information required from him.

But then, the client has self excluded himself so he cannot play with us"

Self exclude is my personal decision,i have excluded my account becouse of your mental torture.Credit my amount and go to hell,who cares about you website, Compensate the amount if you can ,it's already 133 days over.

Cheating,No 1 scam website

Dear casino guru, i made a withdrawal last year in November 2023,Now it's already March 2024 ,They are giving excuses from then to now,I am here to get a resolution,Has i have already provided all the proof,I don't know why rubbish they are thinking of themselves, instead of compensating of amount.

Does 133 days doesn't have any value,Please ask them and let me know when i get my withdrawal,i do feel waiting for money still feels like heck of howlers.These parimatch idiots given me torture,each and every way

Dear casino guru,ask these scam cheaters still how many years it .it might take to completely scam me and deny withdrawal

These m*** b*** asking me new documents one after another,now they are barking you need to record a viedeo of my bank statement.

For their kind information,Paytm payment bank closed its operations permanently and the bank closed permanently.Then how can I record a viedeo of bank statement.

Finally ask them if they are intended to pay me or scam me .I can't handle more mental pressure from these b***

Dear krunalmistri140, I'd like to ask you to refrain from using offensive language on our website, regardless of your dissatisfaction with the casino. We do not tolerate any insults towards whatever party of the complaint.

At the moment, we are waiting for more information from the casino representative. As soon as I receive any updates, I'll post them here. Or the casino will reply to the complaint directly. Anyway, I'll be notified about that.

I have also checked the official website of Paytm Payments Bank and there's a following statement:

The Reserve Bank of India (RBI) has issued a directive restricting Paytm Payments Bank Account/Wallet from accepting new deposits or allowing credit transactions after March 15, 2024.

Please note that you will not be able to deposit or add money to your Paytm Payments Bank Account/Wallet after March 15, 2024. However, there is no restriction on withdrawal of money from your existing balance even after March 15, 2024.

The directive does not impact your existing balances in Account or Wallet and your money is safe with your Bank.

It seems that the bank hasn't closed its operations permanently. And there's no word regarding bank statements, the FAQ says you can get them in a branch or download them online in your Paytm App or via the Netbanking panel. So please check it with the bank's support.

I am ready to provide bank statement but these idiots asking me to record my bank statement by using another mobile and send them a viedeo,they are just getting new ways to push further timings

Are you able to do this, krunalmistri140? I'd recommend you cooperate with the casino because KYC is an important step and the casino needs to comply with different AML policies and make sure the money goes to the rightful owner, that's why the procedure is conducted so thoroughly.

I have already completed my KYC,please don't text randomly,ask casino to reply

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Do you what Natalia ,i have made complaint in Parimatch on 9th November last year ,ie 2023,now we are at the starting of April month 2024.

I have made a complaint against parimatch at casino guru 1 month back.From these i conclude these are b*** are cheaters,i left the hope I will get my money.

Leave these **** they will not reply

Dear krunalmistri140, I have been informed by the casino that you haven't provided them with the requested documents. Unfortunately, the bank statements you have been sending contain some traces of being edited, therefore such documents cannot be accepted for verification. This is a common rule in all online casinos that players must provide only original documents not edited in graphic programs. Since you have failed to do so, the casino asked you to give a video with your bank statement from the PayTM application. Eventually, you haven't provided the casino with this either. Please, be informed that it is solely your responsibility to obtain legitimate and valid documents, and uploading fake ones is unacceptable.

Considering your side's lack of cooperation and abusive language toward the casino representative, we cannot continue investigating your case.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Regards,

Natalia