Parimatch Casino IN - Player's withdrawal has been delayed for months.

Parimatch not give my withdrawal 30000 rupees since 14/11/2023.

My withdrawal successful on 14/11/2023 , still money not received.

They saying request sent to payment system.

They are doing froud with me.

Today is 3 months complete still my withdrawal not received.

Dear ayushkhare365, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hi thanks for your response.

Yes my account is fully verified.

I'm withdrawal before and after this amount.

I'm withdrawal many times, my withdrawal received within 3 hours.

But my 30000 rupees withdrawal made on 14/11/2023 still not received.

Parimatch support saying this is Withdrawal is in with payment system.

I need my money.

Before we move forward with your case, please forward me any relevant communication with the casino regarding your delayed withdrawal. My email address is veronika.l@casino.guru. Thank you.

Thank you for your response mam,

Yes I'm sending you please check.

My parimatch account number - 847***965

My other email is registered with parimatch account - ayush***re7672@gmail.com

I Have forward my communication between me and parimatch support to your email.

THIS is my withdrawal 30000 rupees on date 14/11/2023

Thank you very much, ayushkhare365, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you so much ma'am for your kind help 😊🙏.

I hope they solve my problem

Hello ayushkhare365,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Parimatch Casino IN representative to join this conversation and participate in resolving this complaint.

Dear Parimatch Casino IN,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Thank you so much Stefan ☺️.

I hope parimatch Support join this conversation and solve my withdrawal query.

Here is information from Support Team: Funds refunded back to clients account.

Yes sir thank you so much parimatch casino and casinoguru team ,

My complaint is resolved my withdrawal is cancelled and my money has been returned to my gaming account.

Thank you so much for helping me 😊.

I'm very happy 😊😁.

You can close my complaint.

I'm satisfied my problem is solved 😄🙂.

Regards

Ayush khare

Hii

Stefan I have received my amount today thanks for the support and thanks casino guru and now u can close my complaint 😊👌🙏😍,

Thank you parimatch casino and casinoguru team 🙏🙏🙏😊

Dear ayushkhare365,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan, Casino.Guru