The player from India won a bet, but the casino denied the winnings, marking it as a loss. Despite numerous emails, the player did not receive any response from the casino. The issue was resolved after extensive communication, and the player confirmed receiving the winnings. The complaint was marked as resolved by us.
Parimatch Casino IN - Player's winnings have been denied.
Amount: 5,610 INR
Parimatch Casino IN
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Parimatch Casino IN has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
ID 647073***
Bet no 239
I won but they denied me winnings and mentioned as loss. I've written so many emails I've not received a single reply from them.
Public
Public
6 months ago
Dear yeshwanth111,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify what exactly you bet on? What game did you play? Was it a casino game or did you participate in sports betting?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
6 months ago
Hi, after 50 conversations and 20 hours, they finally gave my winnings. Thanks a lot for approving. you can now close the complaint.
Public
Public
6 months ago
Dear yeshwanth111,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
